Acceptable Use and External‐Facing Services Policy.

1. Scope
This Acceptable Use and External Facing Services Policy (“Policy”) applies to customers’ use of all services offered by Cognisess, or its approved partners.

2. Effective Date of this Policy Update
January 2018

3. Changes to Policy
Cognisess may change this Policy by posting an updated version of the Policy at and such updates will be effective upon posting.

4. Violations
A customer’s violation of this Policy will be considered a material breach of the master subscription agreement and/or other agreement governing the customer’s use of the services.

5. Prohibited Material
Customers may not, and may not allow any third‐party, including its users, to use services to display, store, process or transmit, or permit the use of services to display, store, process or transmit:

  • Material that infringes or misappropriates a third party’s intellectual property or proprietary rights;
  • Hate‐related or violent material, and/or material advocating discrimination against individuals or groups;
  • Obscene, excessively profane material or otherwise objectionable material;
  • Material advocating or advancing criminal hacking, cracking, or phishing;
  • Material related to illegal drugs or paraphernalia;
  • Malicious material;
  • Unlawful software;
  • Malicious code, such as viruses, worms, time bombs, Trojan horses and other harmful or malicious files, scripts, agents or programs; or
  • Material that violates, encourages or furthers conduct that would violate any applicable laws, including any criminal laws, or any third‐party rights, including publicity or privacy rights.

6. Prohibited Actions
Customers may not use a service to, nor allow its users or any third‐party to use a service to:

  • Generate or facilitate unsolicited commercial email (spam). Such prohibited activity includes, but is not limited to: sending communications or email in violation of the CAN‐SPAM Act or any other applicable anti‐ spam law or regulation;
  • imitating or impersonating Cognisess, another person or his, her or its email address, or creating false accounts for the purpose of sending spam;
  • data mining or harvesting any web property (including any External‐Facing Service) to find email addresses or other user account information;
  • sending unauthorized mail via open, third‐party servers;
  • sending email to users who have requested to be removed from a mailing list;
  • selling to, exchanging with, sharing with or distributing to a third-party personal information, including the email addresses of any person without such person’s knowing and continued consent to such disclosure; or
  • sending unsolicited emails to significant numbers of email addresses belonging to individuals and/or entities with whom you have no pre-existing relationship;
  • Send, upload, distribute or disseminate, or offer to do the same, with respect to unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, excessively profane, hateful, violent, or otherwise objectionable material, or promote, support or facilitate unlawful, hateful, discriminatory, or violent causes;
  • Intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature;
  • Conduct or forward multi‐level marketing, such as pyramid schemes and the like;
  • Generate or facilitate SMS, MMS, or other text messages or push notifications in violation of applicable law including anti‐ spam, telemarketing or telephone consumer protection laws or regulations;
  • Use the services in any manner that violates any applicable industry standards, third party policies or requirements that Cognisess may communicate to its users, including generally accepted industry associations, carrier guidelines or other industry standards;
  • Transmit material that may be harmful to minors;
  • Illegally transmit another’s intellectual property or other proprietary information without such owner’s or licensor’s permission;
  • Impersonate another person, entity or Cognisess (via the use of an email addressor otherwise) or otherwise misrepresent themselves or the source of any email;
  • Violate the rights (such as rights of privacy or publicity) of others;
  • Promote, facilitate or encourage illegal activity;
  • Interfere with other users’ enjoyment of a service;
  • Engage in activity in connection with illegal peer‐to‐peer file sharing;
  • Engage in or promote gambling, or run a gambling operation;
  • “Mine” bitcoins and other cryptocurrencies;
  • Sell, distribute or export illegal or prescription drugs or other controlled substances or paraphernalia;
  • Access (including through any interfaces provided with a service), any Cognisess product or service, or other service or website, in a manner that violates the terms for use of or access to such service or website;
  • Operate an “open proxy” or any other form of Internet proxy service that is capable of forwarding requests to any end user or third party‐supplied Internet host;
  • Perform significant load or security testing without first obtaining Cognisess’ written consent;
  • Remove any copyright, trademark or other proprietary rights notices contained in or on the service or reformat or frame any portion of the web pages that are part of the service’s administration display;
  • Access a third-party web property for the purposes of web scraping, web crawling, web monitoring, or other similar activity through a web client that does not take commercially reasonable efforts to identify itself via a unique User Agent string describing the purpose of the web client and obey the robots exclusion standard (also known as the robots.txt standard), including the crawl‐delay directive; or
  • Use a service in any manner that would disparage Cognisess.
  • Use any Bot feature to communicate with any third party without clearly communicating that the individual is speaking with a bot.


For more information about this document or any other matter relating to ‘Terms & Conditions’ or ‘Privacy Policy’ then contact the Data Protection Officer at or visit

All rights reserved. © Cognisess 2021.
Published by Cognisess, May 16 2018.

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